FAQs about ACC & Injuries

How do I register an injury with ACC?

Evergreen Natural Health Epsom Clinic has a registered mental health nurse on site who can register your injury with ACC, for free (by either online consultation or in person). Injuries can also be registered by seeing a doctor, physiotherapist, osteopath, chiropractor and a few other treatment specialists.

Do I need to be referred to acupuncture?

No. Once you have your ACC number (called an ACC45 or claim number) you can use acupuncture or any other ACC registered therapy. You can also combine therapies, ensuring you get the best of care.

How many treatments can I have?

The number of treatments you can have is based on your diagnosis and how effective the treatment is. When an injury is registered with ACC, you are typically entitled 12 acupuncture treatments over a 12 week period, however your practitioner and ACC will determine this according to your recovery. If the injury is severe or there are additional factors that interfere with the normal healing time, there is an option for your acupuncturist to request additional treatments.

Can you treat other conditions at the same time?

Your acupuncturist is not able to treat any other health conditions during the session if your acupuncture sessions are covered by ACC. If you wish to use acupuncture to treat other conditions, please talk with your practitioner and book in for a private session.